Smart community product helps Kangqiao Group to transform into a smart community service operator

Customer requirement

Kangqiao Property Services Co., Ltd., a subsidiary of Kangqiao Group, was established in 2002. It is a class A qualification company for property management recognized by the Ministry of Construction. Its property services cover a variety of property types such as residential, office, commercial, and villa. The management area of its undertaken projects is over 20 million square meters. Kangqiao Group has become a comprehensive property development enterprise which possesses conglomeration, large-scale, branding and cross-regional operation and development. Kangqiao Property's IT system was introduced earlier, and the existing information systems are basically independent of each other. As a result, the data of each system can’t be interconnected and the business can’t be coordinated across systems. In order to further improve the level of group management, Kangqiao wants to build a set of unified service operation platform leading in scalability, integration, reliability and ease of use, which is integrate with existing systems to improve the process handling efficiency and the delicacy management and control capability. And by building the Internet service for the property owner, it enhances the service experience of the property owner, and improves the core competitiveness of the property.

Construction plan

AsiaInfo Technologies uses AISWare IoT smart community product to build a smart community service operation platform for the company based on the principle of "property project execution control" and "customer service" to achieve the core business support of property management, community operation, value-added service management, IoT device monitoring, etc., the service standardization and professionalization, and full sharing of business information across systems. The smart community product provides rich application forms such as property service background, property owner App, property service App, etc., to achieve information exchange and multi-screen interaction.

Smart property management platform：Through the centralized management model, with the organizational structure as the main line, the platform supports multi-level organizational structures such as the head office, regional companies, property service centers, etc.; It organizes real estate data, customer data and various business data all together through the organization structure; It realizes the application model of “centralized monitoring and distributed management” through unified authority control of business personnel at all levels; It realizes the customer service repair order grabbing, contract approval, account application, and warehouse management through the work flow control; It standardizes process management and control, enhances departments collaboration and comprehensively improves the employees’ working efficiency; It implements the management method that is ease of use for front line operations, worry-free for middle level management queries, and convenient for high level checks.

Community value-added service platform：Based on the "Kangyun Youjia" property owner App and "Kangqiao Property" WeChat official account as carriers, the platform cooperates with third-party business partners to provide community property owners with online value-added service portals of rich contents to achieve online and offline integrated service experience. By participating in community promotion activities, quickly placing orders, community pick-ups, and using barrier-free community after-sales service, property owners have enjoyed the benefits of a one-kilometer radius living circle. Kangqiao Property takes the talented person resources of the park as the core, and integrates the commercial resources and service resources around the community to provide the value-added receivable channels for the property company and improve property owners’ satisfaction.

Community IoT management and control platform：It realizes real-time monitoring of facilities including community power transformer and distribution, water supply and drainage, elevators, garbage bins, etc., provides real-time feedback of equipment operation status, and sends timely warning and alarm.

Application effect

Efficient management

It not only realizes the integrated office of business decision-making, business inquiry, business approval, etc., but also uses the "data visualization operation command cabin" displayed on the large screen to monitor the various service centers, and protect the owners' safety while supervising the property service.
Cost reduction

Through the analysis of each position, it defines clear job responsibilities, forms standardized operating procedures, helps the property employees to improve work efficiency and quality, stabilizes the enterprise’s management level, reduces the enterprise personnel’s turnover risk, and also saves the enterprise’s labor cost investment by nearly 10%, enabling Kangqiao Property’s sustainable and healthy development.
Property owner satisfaction

It provides property owners with multiple access methods such as App, WeChat official account and call center for complaints, repairs, payment, etc., implements a variety of convenient services such as intelligent access control, community e-commerce, etc., and improves the property service staff’s service efficiency and service quality. It also saves property owners’ time cost by nearly 20%, wins highly recognition of property owners, and improves the popularity of Kangqiao Property.

亚信科技

AISWare IoT