Provide data analysis and visualization of employees’ session content to realize risk control and avoidance and efficient customer management.
Message types such as text, video, voice, file and location are supported and chat records are synchronized in real-time in the back-office
Customizing and adding sensitive words are supported to discover risk behaviors in employee service in the first time, and realize intelligent risk control
Smart script recommendation and keyword tagging help companies improve customer portraits and build a digital CMS
Multi-dimensional, going-down and visual display of operation statements intuitively shows analysis results and resolves the diverse demands of companies in statistical reporting scenarios to the full extent
Provide one-to-one exclusive services for customers who need to open activate content archiving, and answer questions all the way without worries
Relying on cloud services, data is pulled/stored in encrypted manner to ensure data asset security; private deployment is available according to needs to directly provide data to customers
Compliant archiving of session content
Reminder of employee violations
Smart customer tag
Customer message timeout reminder
The capabilities of AISWare WMCA were widely used in intelligent marketing, customer behavior analysis, customer service alignment, employee behavior auditing, automated weekly operation reporting, sensitive word warning, employee timeout reminder and other operational scenarios to explore customer preferences and assist employees in refine operations to improve the efficiency and quality of sales.Total order volume: 780+;Order conversion rate: 18.0%
The law firm used Enterprise WeChat to add and serve customers’ personal WeChat accounts, and used the capabilities of AISWare WMCA to supervise employees’ chat content in the whole process and ban sensitive words to meet compliance requirements and avoid risks; and retained customer information to prevent employees from taking away after demission.