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AISWare CEM Customer Experience Management
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AISWare CEM is a set of customer experience and perception management system for operators, which cooperates with global data to build a platform for operators' full service perception and experience services. The system is based on the telecommunication psychology experience algorithm engine of communication artificial intelligence, quantifying and actively monitoring the network perception of 4/5G users, the perception and experience of business and application in the network journey, and taking the user QoE as the guidance to quickly locate and diagnose the problem, and actively sensing and caring for the user. Personalized strategy runs through it, helping operators to understand the experience perception of each user in the network journey, and provide personalized services to users through the network and business system, so as to truly realize 5G network personalization.