Recently, Gartner has released the 2025 Magic Quadrant Report for AI in CSP Customer and Business Operations, with AsiaInfo Technologies being selected into the "Leaders" quadrant for two successive years. Furthermore, in the corresponding "Critical Capabilities" study, the Company ranked first among all global participating vendors who were evaluated in the two core capabilities including "Marketing and Sales" and "Customer Journey".
Figure: AsiaInfo Technologies Selected into the Magic Quadrant "Leaders" for AI in CSP Customer and Business Operations by Gartner® for Two Successive Years
Gartner's Magic Quadrant Report evaluates the participating vendors based on two key dimensions including "Completeness of Vision" and "Ability to Execute", categorizing them into four quadrants as Leaders, Challengers, Visionaries and Niche Players. Based on a comprehensive evaluation for the participating vendors' overall performance across three areas (including Marketing and Sales, Customer Journey, and Revenue Management) as well as 14 specific criteria under two key dimensions, Gartner ultimately placed AsiaInfo Technologies into the "Leaders" quadrant.
Specialized in Artificial Intelligence, Driving Digital Intelligence Delivery and Operation with Self-Owned R & D
Based on its extensive industry expertise and robust self-owned R & D capabilities, AsiaInfo Technologies provides comprehensive BSS and OSS solutions for communication operators and other industry customers. Its diverse product portfolio supports both traditional AI and generative AI applications, with advantages being reflected in the following three areas:
1、AsiaInfo Technologies' self-developed AISWare Insights · LLMs for Verticals empowering the operators' digital intelligence transformation: The AISWare Insights · LLMs for Verticals product portfolio self-developed by AsiaInfo Technologies can deeply integrate with the operators' existing BSS and OSS systems. It has been deployed in over 20 provinces, accumulating 160+ commercial cases, and extensively supporting the scenarios such as markets & sales, customer journey, and revenue management.
2、Customized development, highly flexible and assemblable solutions meeting diverse demands: AsiaInfo Technologies' solutions cover technology, products and application scenarios, capable of handling massive, high-concurrency transactions with extensive experience in complex scenarios, serving ultra-large-scale user communities. Based on the diverse demands of global communication operators, AsiaInfo Technologies offers customized products, diverse deployment modes, and flexible commercial pricing schemes, continuously expanding its global market.
3、Characterized by innovation-driven development and ecosystem-based prosperity, AI Native enables intelligent upgrade across all industries: Asiainfo Technologies continuously collaborates with global technical partners, communication operators, industry organizations and other industry-university-research institutions. AsiaInfo Technologies' Methodology for Software Refactoring by AI Native systematically guides the large model application, delivery and implementation, as well as business restructuring. The Company has launched multiple AI Native solutions, obtaining recognition across the industry with their technical advancement and practicality, and demonstrating sustained innovative delivery capabilities.
AISWare Insights · LLMs for Verticals Continuously Evolve, with the Product Portfolio Comprehensively Empowering Various Sectors
AsiaInfo Technologies, closely aligned with market demands, has increased R & D investment and continued to iterate its "AISWare Insights · LLMs" product portfolio, enhancing product functionalities through AI Native (such as optimized intelligent billing and upgraded customer intent analysis). The "AISWare Insights · LLMs" product portfolio empowers communication operators to maintain excellent operational efficiency amidst rapid subscriber growth and increasing business complexity.
Being selected into the Magic Quadrant "Leaders" for AI in CSP Customer and Business Operations by Gartner for two successive years not only affirms AsiaInfo Technologies' technical strength and market position but also endorses its customer-oriented philosophy and ecosystem-based collaboration approach. Currently, artificial intelligence is profoundly reshaping the operational modes and business ecosystems of the communication industry. AsiaInfo Technologies will continue to advance the research, development, and industrial deployment of cutting-edge technologies such as AI and large models. Through mature, reliable and flexible solutions, the Company aims to assist global communication operators in enhancing operational efficiency, optimizing customer experience, and exploring new growth opportunities, thereby moving towards an intelligent future together.
Note:
Gartner, Magic Quadrant for AI in CSP Customer and Business Operations, 2025, 26 August 2025
Gartner, Critical Capabilities for AI in CSP Customer and Business Operations, 26 August 2025
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